Can Erer

“In the majority of my proffessional career lasting 25 years, I’ve managed the restructuring of diverse functions in multinational companies of different cultures. Furthermore by virtue of the sportive and healthy life style that I’ve started after 40, I’ve created my own physical and mental transformation story. Through these experiences, I’ve witnessed that the potential of individuals is far beyond their mental limits and success is possible for everyone with inspiring people around and proper methodoligies in spite of all difficulties. Now I’am pleased to accompany Management Centre Turkey (MCT) to contribute the development of individuals and transformation of organizations.”

Resume

Can Erer studied in Management & Organization with master degree in Marmara University after the graduation of Economics (in English) with bachelor degree in the same university. He developed the best local dealer support program of sector and the first dealer training program in national level while working for Indesit Company.

Can, structured the first sales channel network in whitegoods sector and made the brand market leader as Sales Manager in Ariston Thermo Group. As Customer & Consumer Services Manager in Miele Home Appliances, he restructered after sales services with 360-degree customer view. He established a new business model* (Service Agency System) controlling the full service transactions to secure a unique service experience during the complete life-cycle of customers (*the first after sales business model in Turkey & Miele globally)

After the establishment of Sales & Marketing office of Samsung Electronics in Turkey, Can worked as After Sales Customer Services Director with the aim of restructuring and adaptation to global integration of department. He successfully managed one of the largest scale customer service operation with 10K/day during four years. He succeeding in the “Turkish Customer Satisfaction Index (TMME)” award in two years and achieved “The Best Contact Center Operation Level” performance among 30 subsidiaries globally in Samsung.

Fields of Expertise

  • Change Management
  • Management and Leadership
  • Customer Service and Experience
  • Operational Development

Current Areas of Interest

Can researches the impact of inner company sportive activities on the transformation of employees & organizations.